Returns Policy

At Digie.co.uk, we aim to provide high-quality tech products and excellent customer service. However, we understand that there may be occasions where you need to return an item. This 30-day return policy allows you to return products under appropriate circumstances while ensuring compliance with UK consumer rights.

This policy does not affect your statutory rights, including those under the Consumer Rights Act 2015 and other UK consumer protection laws.

1. Returns & Refund Eligibility

You may return a product if:

  • The return request is made within 30 days from the date of receiving the product.
  • The product is unused, in its original packaging, and in a resalable condition (including any sealed or shrink-wrapped packaging and attached labels).
  • The product is not excluded from return (see Section 5: Non-Returnable Items).

If Your Order Has Not Been Dispatched

  • If you cancel your order before dispatch, we will provide a full refund.

If Your Order Has Already Been Shipped

  • If you decide to return the product after it has been dispatched, you will be responsible for the return postage cost.
  • Any damaged packaging or opened seals may result in a 50% restocking fee deducted from your refund.

2. Returning Faulty or Damaged Products

All products sold on Digie.co.uk are covered by the manufacturer's warranty, which is typically 2 years unless stated otherwise.

Damaged on Delivery

  • If your item arrives damaged, please report it to us immediately upon receipt with photos of the damaged product and packaging.
  • Do not return, sell, or attempt to repair the item without contacting us first.
  • Once your claim is verified, we will arrange a replacement or refund at no cost to you.

Faulty Products Under Warranty

  • If a fault develops within the warranty period, the manufacturer's warranty policy applies.
  • You may need to contact the manufacturer directly for repairs or replacements.
  • If the product is eligible for return to us, you will be responsible for shipping it back. Once received, we will repair or replace it and cover the cost of return shipping to you.

3. Return Process

  1. Request a Return: Email us at support@digie.co.uk with your order details and reason for return.
  2. Receive Return Instructions: We will provide return authorization and shipping instructions.
  3. Pack the Item Securely: Ensure the item is safely packaged to avoid damage during transit.
  4. Ship the Item: Use a tracked and insured delivery service. You are responsible for return shipping costs.
  5. Refund Processing: Once received and inspected, refunds will be processed within 3-5 working days to your original payment method.

4. Buyer’s Responsibilities

  • Until we receive the returned product, you are responsible for any loss or damage during transit.
  • We recommend using a tracked and insured shipping service.
  • Any customs duties, taxes, or shipping fees are non-refundable.

5. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Opened or used storage devices (SSDs, hard drives, USB drives, etc.)
  • Software, digital downloads, or products that require activation keys.
  • Items that have been physically damaged due to misuse.

6. Contact Us

For return inquiries, please contact our customer service team:

Digie.co.uk
Blowfish Ltd
Unit 1B, Chancerygate Business Centre
Stonefield Way
Ruislip, London
HA4 0JA
United Kingdom 
Tel: 02088411144
Email: support@digie.co.uk

UK VAT registered 110708947GB
Company number : 07588875
EORI No GB110708947000

We are committed to ensuring a hassle-free return process and appreciate your cooperation.